2.What kind of technology does your school or university library use? Does IT play a crucial role in managing operations?
RFID technology has been adopted by UCSI University a few years ago. The technology helped to reduce the time of borrowing and returning the books just like what mentioned in the case study. Students in UCSI University return book by only inserting the book into the designated drop box in front of the library, and it helps to make the process more efficient and eliminate the manual process by the librarians and staff working in the library. By adopting the technology, not only librarian and library staff’s working burdens have been reduced, student’s time has been saved and it might be one of the reasons students are more willing to borrow books from their own university as it is not very troublesome and more satisfied.
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